Terms and Conditions

Sales Tax

For shipments to Minnesota addresses, we are required by State law to collect 6.875% Sales Tax.

Warranty

SIM Supply warrants purchases against manufacturing defect for 30 days from the date of purchase (see "Return Policy"). SIM Supply makes no warranties, express or implied, beyond this period, unless otherwise specifically and expressly stated. Further warranty may be offered by the product manufacturer. This warranty does not apply to products which are used for purposes other than that which they were designed for or which has been altered in any way that is detrimental to the performance or life of the product. For warranty information on a particular item or to obtain warranty parts/service on an item (if applicable), please contact us.

Cancellations

If you do not wish to complete a purchase, please contact us as soon as possible. We will make every effort to cancel your purchase prior to the package being shipped, but we cannot guarantee that the order will be stopped in time. If an order has already been shipped, simply refuse the package when it arrives or return the package to sender if the courier delivers the package. Shipping and handling paid is non-refundable on order cancellations. If an item has free or discounted shipping, the full shipping and handling cost, according to SIM Supply Inc. or our current print catalog for the shipping weight of the item, will be deducted from the refund or credit amount. Order cancellations may also be subject to cancellation fee of 15% of the item value.

Returns

Returns for products purchased must be made within 30 days from the date of purchase. The returned product must be in the original packaging, unused, undamaged and in saleable condition. Please ship the returned items to

C/O RETURNS - SIM Supply, Inc. 1001 7th Avenue E Hibbing, Minnesota 55746.

** Be sure to include your order number to make sure that we can refund your account.

If the return is due to damage, or an incorrect shipment please contact us, we will arrange for the items to be picked up, and issue a full refund if we cannot deliver the item(s) correctly, and in good condition.

If the return is due to an item that was ordered incorrectly, or is simply no longer needed, please ship it back to us at your expense, and we will issue a refund less the cost of shipping the item to you.

Power Equipment

(trimmers, mowers, chain saws, etc.) All sales on power equipment are final. Warranty issues with all power equipment must be addressed through the manufacture. If you are having trouble contacting the manufacture, or are not satisfied with a manufactures service, please contact us Items are subject to availability

Item Availability

If an item is on backorder you will be notified and will have the option to cancel your purchase for a full refund. Please contact us if you have any questions.