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• Do you ship to destinations outside of the USA? At this time we do not ship internationally.• Do you ship to P.O Box, or an APO Address? At this time UPS does not deliver to PO Box, or APO Address'sWe apologize if we made an error with your order. We will work to get this taken care of as quickly as possible. You can reach our Customer Care Representatives at 218-262-6125, you can also send an email to support@SIMSupply.com• Can I call to place an order over the phone? Yes, if you would like to place an order over the phone, please call us at 218-262-6125. Or, if you prefer, we can call you. If you would like us to call you please email your name and telephone number to support@SIMSupply.comPlease review our returns policy for more information.• My order arrived damaged, what should I do? Please contact us for information on damaged items.• How do I find out my shipping cost? We will be happy to help you estimate shipping. Please contact us. Also, most items have a 'click to estimate shipping' link, available when viewing the item on our website.We currently do not have a printed catalog.At this time, we do not offer gift-wrapping.• Do you have gift certificates? At this time we do accept gift cards as a form of payment for online orders. Unfortunately, we do not currently sell gift certificates or gift cards online.• How do I change or cancel my order? If you need to cancel your order, you can do so until it enters the shipping process. That is normally at 5pm (EST) Sunday through Friday. If you would like to cancel or change your order, go to our Returns Policy page for instructions. If your order has already entered the shipping process and cannot be cancelled, you can return the item(s) to us. We will refund you the cost of the item(s), but cannot refund the shipping charges.Generally, orders placed before 5:00pm (EST) ship the next business day. Orders placed after 5:00pm will typically ship in two business days. If we encounter problems with your order, we will notify you by email or telephone as soon as possible.• Do you have a toll-free number to call? At this time we do not have a toll-free number. We can be reached at 218-262-6125. If you prefer, we would be happy to contact you by phone. You can e-mail your telephone number to us at support@SIMSupply.com• What payment methods do you accept? We accept Visa, MasterCard, Discover, American Express, Paypal, and Google Checkout.• What shipping options are available? Most items ship via UPS. However, SIM Supply uses a variety of carriers, to help ensure that we get the best rates and delivery times for our customers. |
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